Appalling communication Appalling communication. Takes 20 mins to get through on the phone and 3 days for a simple response on email. Glitchy site and issues with processing the payment. When it turned out the product i had ordered wasn't actually the one in the photo i cancelled the order and was told no problem it hadn't been dispatched yet. Next day courier tries to arrange delivery as the cancellation wasn't actually processed by the office staff. Cancelled again and promised a refund processed in 2 days. 8 days later still no refund and just received a vat receipt for the order i cancelled. Another 10mins waiting to get through on the phone to be told oh it's been refunded today. No refund showing on my card, even pending. Absolutely rubbish