Poor communication, misleading information. Parts out of stock when I placed order. I was told delivery time of three to five working days which would be fine if it was true. When you call to enquire on your delivery be prepared to wait on average twenty minutes. Interestingly if you phone sales you get straight through. Wish I used Victoria Plumb much better service no difference in price. Victoria Plumb did not stock the spec bath I wanted. DHL will send you a time slot then deliver an hour before your allocated time. Will not be using or recommending PlumbWorld again.