We order 3 SOFT closing Twyford E100 soft closing toilet seats.  When we received them they were not soft closing! I checked the code online and they were standard seats. Called customer service and they confirmed that their website was advertising it incorrectly.  They offered another toilet seat for £2 more that was soft closing but would not honour the difference for error on the website. They did agree to collect them from our house but would make us order new seats and then refund us.....which is really bad customer service. If I owned the company I would pay the difference of £2 per seat considering we had been advertising incorrectly. When I did ask for them to do this the response was sorry we cant because we are the cheapest online. On further investigation to the new seat advised that seat was also not soft closing! It was still the standard seat but with metal hinges.....!  To me they seem like a rookey company who do not know what they are doing and they seriously need to focus on their customer service. If you are wrong just own it and fix the problem. I will not be buying anything from them again!