Spent a significant amount of money on plumb world just before lockdown for our new bathroom suiete. Unfortunately lockdown happened just before our 14 days return policy was up so the suite was left fully packaged not inspected, and we were left with half and old bathroom. This week we finally got our plumber (who is a close friend) to start our new bathroom (social distancing adhered to). On opening the undamaged packaging the bath panel was noted to have a flaw in it. Unable to get through via telephone regarding the damaged product I have been in email with them for 2 days. To be told basically tough. it’s over the 14 day so your stuck with the faulty panel and if you want a new one you have to buy it. I think considering the world pandemic they would of extended their returns due to lockdown and it being illegal to have professionals in to fit bathrooms. Don’t bother ordering from here because if you have a problem your stuck with it. I requested for someone to ring me but no one has. The company may sell some good products but the customer service lets them down and has left me with a flawed panel that ruins my bathroom.