I was very pleased with the service I received. Until I received bidet recommended to match the toilet I bought. But on arrival (un packaged and just left in doorway} it was completely different, even a different shade of white. Now although I have return no's. They are refusing to collect them. I certainly would not think of using plumbworld again. And definitely won't be recommending them. We are both 76yr olds. We struggled to get them in car. On our way msg to tell them. To be told they would not except them from private customer due to the ready made excuse of covid. But would only except from courier.