I paid almost £50 for a double orchid that arrived in a box too small for the contents. The pot was at an angle, with moss and earth all over the inside. The orchids were out of the pot and buried in the spillage in the box. Fortunately it wasn’t a gift but I was left having to repot the whole thing (with the help of my husband) to make it look anything like the online photograph. The orchids did not have protective sleeves on them, which you do get if you purchase a £5 orchid from a supermarket. The orchids were in full bloom on arrival; fortunately none of the flowers were damaged. I purchased a plant from a well known retailer online that was £20 cheaper and arrived in an appropriate box with protective wrapping. Shocking customer service from Prestige Flowers.