From my own awful experience and judging by other reviews here, Prestige Telecom Group seem to be exploiting a rule which invalidates many of your usual consumer rights and 14 day cooling off period. I was unwittingly signed up for a three year business mobile contract - Technically legal because I am a freelancer, but totally inappropriate in my case. Prestige Telecom Group tell me that I chose, fair and square to agree to the contract however, the sales representative misled me to believe that I was dealing with someone affiliated with my own provider which led me to make a decision I would not otherwise have made. During the negotiation they omitted to tell me some very crucial information that also would have made me change my mind. I was not informed that it would be a three year contract, nor was it pointed out that, as a business phone contract I would not have the protection of my usual consumer rights or 14 day period to cancel. In addition to this, I still have not received a sim card from Prestige Telecom Group and so have no mobile connection. Two payments have been debited from my account to pay for a service, Prestige Telecom Group have never provided me with.