Shame there isn’t a 0 star, absolutely shambles of a company (if you can call them that) Where do I start.. was called in December who I was told was my supplier EE and told that I could upgrade to a business contract, I thought great. So after almost an hour on the phone, being passed from one person to another, before I knew it I’d signed up to a new contract, with prestige/plan.com - NOT EE, which was £42 a month JUST for a sim 😳 no new phone, which was with 02 - not my supplier, for 3 years?? When it actually sunk in what had happened, I called to cancel but as it was a business to business contract, there was no cooling off period - which I was never told. Ok, so I don’t have signal at home so rely on WiFi calling to make and receive business calls, which EE provided no problem. After a week of being fobbed off, it came to my realisation that in fact 02 don’t support WiFi calling on my phone (prestige knew all along which phone I had) I was so upset I’d been sold something that didn’t In fact allow me to run my business. After weeks and weeks of battling and calling, emails etc I finally manage to end my contract. I was out of pocket as I had to pay my early upgrade fee to EE £180 which they’d promised to pay. But I was out of their contract, thank god!!! Anyway I’m back with my previous provider EE now, and I will NEVER EVER take a cold call contract again! Please be aware if you get a call claiming to be your provider, it’s all lies, they are nothing to do with them. This left me so so stressed and upset. I wish I’d read these reviews before, I guess I’m one of the lucky ones to get out of it! They should be shut down, if I ran my business like this, I’d have no customers.