From purchasing the plan for my dad till the day I received his ashes Pure Cremation have been exceptional. The day my dad passed I rang up to let them know and within whatever time they came. I can't remember how long they took to get to my dad's home as I was unaware of any time line because I was so upset. The guys who came were so so nice to me and my feelings. My dad was treated with dignity and even though I didn't watch them put my dad into their vehicle I just know they were careful and caring. Pure Cremation kept in touch via phone calls and we're always lovely on the phone. I was told the date of my dad's cremation but they couldn't give me a time. I got in touch with my family and friends and chose a time in the day to request that wherever they were in the world that they raise a cuppa for my dad. The call I got about his ashes being returned to me was again very thoughtful. A lovely lady rang me the morning I was to receive my dad's ashes and gave me a time she would be arriving at my home. When she arrived I truly didn't know what to do so I asked her in and offered her a drink. She didn't want one but listened to me talk about my dad and all the while she was holding the ashes. She asked me where I wanted them placing in which I asked her to place them on my sofa where my dad liked to sit. She explained about the certificate and a couple of things that were in the bag that held the container with the ashes. Before she left she gave me a big hug which I really appreciated as I was at home on my own. She dud ask me if I had someone to talk to which I have. All in all my experience with Pure Cremation was first class, professional and above all else caring and compassionate. Thankyou with all my heart for looking after my lovey dad.