Please read before buying.
I had a Regency Fireplace insert installed 2 years ago. Nothing but problems. After my 2nd burn year I asked the install company to come clean and troubleshoot. Please note they were out in year 1 as well.
They discovered the catalytic converter was toasted. After further review they found a manufacture flaw. The flaw - the backing plate for the damper was installed backwards per Regency schematics. Regency response? They said our schematics are wrong we need to fix that. They refuse to replace or fix the stove.
My next step is to try to work with the install company for resolution. After that I will contact my credit card company and see if they can help. Finally, why 2 stars - well the stove looks nice. Stay away from the headache of these stove.
2 years ago
Regency Fireplace has a
4.0
average rating
from
579
reviews
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