We bought our Regency CI2600 in 2018. We were pleased with the stove. We run in 24 hours a day during the winter months. Had the chimney cleaned this summer and was told we needed a new gasket. I decided I would have a Regency dealer do it instead of doing it myself. I took the door off and took it to them. They replaced the gasket and cleaned everything up, looked good. I replaced the door and tested the seal, it was very loose. I tried adjusting the door but could not get a seal. Had the Regency dealer out but he could not get a seal. He left and said he needed to contact Regency for help. No one would answer the Regency phone line. I was told they tried a few time with no luck. So I tried calling and got nowhere. So I wrote an e-mail using the web page questions area, no one answered my e-mail. I can use my stove but it always runs hot! I didn’t buy a cheap stove, I didn’t buy a poorly built stove, but I surly bought a stove that has NO customer service! At this point I would not recommend Regency to anyone. The only reason I am writing this poor review is to hopefully get someone to tell me what is wrong with my door.