Regency LRAE-NG11 Natural Gas Fire Insert is wonderful when working. Less than 1 year from purchase it stopped working. Pilot light ignites and that’s it. Regency continues to send replacement parts that does not correct the issue. Have not had Fireplace insert working since first week of October. Another part being shipped and no timeframe for arrival of yet another part. Looks like January at the earliest. Regency sold a lemon unit at a very expensive price and should replace it with one that works. Customer service is nonexistent. Did not return customer call!!