We began at about 3pm on a Sunday afternoon and worked through to 4am Monday morning. I intended to seek help for a single, old, slow computer. I went to Restoro because I read some reviews that rated them very highly. Melody was the sales person who took my call as the free program needed to be initialized. She ran Restoro then switched to another program which I was not familiar with. Melody said it was from Microsoft. She showed me various faults, including malware etc. Strangely, other programs that I ran previous to the call did not report the same problems. So, I agreed that we should check a second, faster, and much newer computer. Melody showed the exact same malware appeared on both computers. After an enormous fee was agreed upon, to repair both computers, a tech called Redeken came on the line. He worked for a long time but he did not communicate well. After several hours he said that all was complete. I checked the work and it was not finished. When I pressed him to complete the job he said that he would call the next day as he had to go home. I pressed him and a supervisor came on the line and said that a senior tech, Row, would assist me. During the repair we communicated via the chat facility. When he claimed that all was completed I requested that he run Restoro and the other program that Melody had used. He did not know what that other program was and therefore he could not demonstrate that the repair was absolutely complete. He did try to snow me with a lot of conversation about temporary files accumulating. Tmp files was not my concern but the malware was. I ran other programs to test for malware but I never saw what Melody showed me, neither did I see evidence that the malware was removed. Supposedly it was removed manually. Row got so tired of trying to answer chat questions he called me on the phone. We talked a long time and quit working at 4am. He followed up with a prearranged call the next day at 7pm. That lasted one hour and he demonstrated a CyberGost8. My older computer has a brand new Microsoft update, yeah! However, I didn’t learn until many hours later that for best results it requires 16GB of RAM, not 4GB. (I learned that by reading an article on the Restoro FB page. I wish someone had told me. Conclusion: the old computer runs with the very latest Windows 10, 20H2 but it doesn’t have an Office Suite yet. The newer computer seems to work the same as it ever did, nothing wrong, and just as fast as before. My son called me a fool for using Restoro because of the many negative reviews. I am retired, on a fixed income, and the last company that I tried to get help from were absolutely no good. They kept my computer for days. Restoro just kept me from 3pm to 4pm and then they came back the next day for another hour. The money was way too much and the level of satisfaction is just like a bad dream. That malware may be my next nightmare, if it is still present. Finally, the tech asked me to write a review and to complete a satisfaction survey. Sadly, the supervisor did not send the questions.