DO NOT USE THIS COMPANY. I do not usually write reviews but I so appalled by the way i have been treated by this company that I need to write this review and happy for them to respond if I am incorrect with any information.
I ordered roofing products and was given a date where delivery would be made. This date approached and no communication so called and was then informed they could not deliver till after the date promised. A new date was arranged but again failed to deliver with no communication. I called again and was blamed on their deliver company and "not their issue". I had to cancel my client for 2nd time who was not happy and promised a new delivery date. Guess what; again no delivery and no communication. I asked to speak to a manager and none available and no call back received. I final delivery date was scheduled but only at this point advised that they did not have 2 of the products in stock to send me which were vital. By this time I was in discussion with Manager Alison. She promised the delivery and a separate delivery of the missing parts which she had managed to find. The 1st delivery arrived and was witnessed to be thrown on the ground from an unmarked van causing lot of damage to the roofing. In addition the driver delivered only 2 of the 3 parcels clearly marked on his van. This was reported to the Manager Alision who ask to send her photos of the damage which I did. I gave the company the opportunity to deliver the missing package but after a number of days this never happened so I had to sourse the items elsewhere and make a 50 mile round trip to get them so I could complete the clients job who by this time had threatenedto cancel his job with me an I had to give him a discount. I gave the company the opportunity to investigate all of these matters but still weeks on I still have no refund for the missing items never delivered and the only thing offered by this companies director was was a bit of discount on a future order. Totally disgusted by the whole situation. If you use them you have been warned.
3 years ago
Roofing Megastore has a
1.1
average rating
from
54
reviews
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