This is only my second month on the Sakura.co subscription. The first month, my box came within a week- express shipping with tracking throughout the entire process, which was what I paid for. This month (the July box) came after a full month had passed and tracking had not been updated until 3 weeks after it shipped. Not only that, the box and some snacks inside even arrived damaged. I had contacted customer service to see what was taking so long but they couldn't even tell me where my box was. (So much for tracking). After I notified customer service that some of the snacks and the box arrived damaged, they said that they could not look after the box the entirety of the delivery process, which is understandable however it is their fault for using a courier that can properly deliver the package within the given time frame or even to just provide tracking. For 3 weeks, I had no idea where the package even was and neither did the customer service. We did come to an amiable solution though this entire process was extremely frustrating, likely for customer service as well. I am happy with the customer service agent I dealt with. I gave an extra star because the snacks I have tried so far have been tasty and the homegood that they sent this month is well made and very cute. I just wish that it was delivered properly and undamaged. I hope that Sakura.co will strive to make sure that this doesn't occur again.