Wish I had read this site before purchasing Samsung products! If I could've rated less than zero I would've! I was treated like a thief! Mind you it's an S7.....not the latest and greatest! They couldn't educate me beyond my own knowledge gained from UTube. I am a private duty care giver with 3 Cardo patient's in which I informed them. My phone is the only way for my patients to contact me hence they are not tech savvy and geriatrics! I'm so surprised and astonished that Samsung treats its once loyal customers in this manner. I'll never purchase another Samsung product again and those that ask me about Samsung products I will advise to purchase another brand like Apple! The #1 worst decision I made! DONT BUY SAMSUNG!