BEWARE, BAIT AND SWITCH! So, I dropped my S4 Galaxy Tablet Nov 18' and I've been using it for a year and 2 months with cracked screen down in the corner. Finally, I decided to go without it for a couple weeks to get it repaired. I called the Samsung repair center and had an extended conversation how I know that it's ONLY THE TOUCH SCREEN and how I had other repair centers examine it and their techs all agreed. Plus, I know because I AM a diagnostic technician myself. They gave me a repair ticket and were even nice enough to send a UPS calltag. He also gave me a quote of $107.17. One week after shipping it out, they called me telling me that they had to also replace the LCD screen as well because their diagnostic technician said so. I had an extended conversation about how I KNOW that the LCD is fine and how they quoted me the $107.17 and they could do that. Then, the person on the phone stated, "OUR POLICY IS ALL OR NOTHING!". I stated that this was not the conversation that I had before sending it in. They then told me that I was refunded that $107.17 last week. So, I'm assuming that they KNEW last week and waited to call to tell me this week as well. Now they're telling me that it's $268.00! What poor, misleading service. All of my products are Samsung now, I believe that it's time to find another manufacturer for ALL of my future technology purchases. Too bad for them because I need a new stove, refrigerator, larger TV and phone.