It's unfortunate that this probably reflects more on DHL than it does Scottish Kilt, but at the end of the day it's Scottish Kilt that owns this. Worst courier service ever, consistently. Always unexpected additional charges, communicating via text messaging which looks the same as 90% of the fraudulent texts I get regularly. They opened my package, and I know they did because they repacked it by completely wrapping it in an atrocious yellow tape with DHL's name all over it. I purchased bagpipes and a separate carrying bag. I only purchased the bag because Scottish Kilt's website doesn't give any indication whatsoever that the bagpipes come with one already. Turns out that they do, so that was basically a waste of $15 for me but at least a I have spare bag, right? Well, not so much really because those friggin idiots at DHL who opened my package decided to plunge their box cutter all the way through into my spare bag, which they also removed from the original plastic bag it was packed in and did not put it back. Not much point putting it back into the protective plastic bag after destroying it I suppose. I did report this pretty much immediately to Scottish Kilt, if for no other reason than to let the company know about the quality they're providing with their choice of courier and the response was basically "gee that's too bad, but please let us know if you have any other issues". It's only $15, right?...