Still awaiting a May 2020 refund. I have liased directly with the Hotel who have been very helpful and also advised that there direct booking was cheaper than the SE so called discounted rate. No response from customer services. Zero customers care. Non-existent service. Incompetent, unprofessional and using Covid 19 as an excuse to avoid their legal obligations. Avoid at all cost! This company should be investigated by the financial ombudsman.
3 years ago
Secret Escapes has a
1.3
average rating
from
242
reviews
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