Avoid this company like the plague unless getting an in-stock car immediately. THESE ARE THEIFS, BEWARE. To give you a bit of history, up until recently I had a good experience with these and I had used these twice before (7 years), I set up my wife with these and my 2 best friends were recommended and completed (with one recently signing up for a another 4 years, but I will go onto that in a bit). That was until I had to cancel my order as my situation changed as the car wasn’t getting delivered until May 2023 (ordered in November 2022). I ordered an Audi A5 at the start of November. This wasn’t the car that I really wanted but after already paying a deposit for a car I agreed on with Dominic (Mercedes CLA 35) which then after I paid was told a few days later the car had sold and if I wanted the same car it was the best part of £150 more a month (scam 1). (Scam 2) I agreed and paid £540 for an Audi A5 on 31st October reluctantly, but for my budget and what was available it was my only option as in the 1 1/2 weeks, I was pressured to make payment and choose as the prices, in less than 2 weeks, had gone up… twice. 2 days later on the 2nd of November I wrote to select saying I would like to cancel the order and change to an A7 as the prices on the website made it £50 a month more but I was much happier with the order considering I was going to keep it for 4 years. Well, guess what, was contacted by Domink again to say that, I’m sorry if you want that car, you’re going to pay for than what was quoted on the website. It worked out over £100 more a month and their website was wrong… again. At this point I didn’t know what to do and was looking at other options as I really didn’t want the A5. I emailed Dominik directly on the 7th November and the 8th chasing up my refund and was totally ignored with no response confirming anything, and certainly no £540 back in my bank (keeping in mind this is all in writing, direct to Select). So at this point I have legally written to select asking for cancellation with no response via email. I did have conversations on the phone at this point as I was suffering with anxiety caused by select and was really starting to feel pressured into keeping the A5. After feeling pressured I agreed verbally to keep the car on the 18th of November. Let me state at this point, at no point when I spoke with select had they mentioned that all calls were recorded (and I am now awaiting my right of access files sent to me to send to works solicitor and also reading standards). Yes I was foolish to be pressured into keeping the A5 but legally standing I had cancelled the order within 14 days in writing. My order should have been cancelled then and there with my contract with them null and void, not kept dangling with my money in their bank. I did write to select again on the 29th November saying I do not want to proceed. It is a lot of money for a car a month that I was pressured into agreeing to as my original option, that I agreed and paid for was no longer available. Again, I had sent emails chasing up my refund. Then on the 6th of December I was made contact with by 2 Select Employee's, Dan and Dennis who both informed me that I wouldn’t be getting a penny back and they had my phone call saying keep it (which was followed up less than 2 weeks later with an email in writing to cancel in full). They offered me the option to move my refund to a BMW but at this point I decided to buy a second hand car as with my current situation, it was a cheaper option and I said I wasn’t interested. They still didn’t budge what so ever. I had another friend that has just signed up to them, literally by my recommendation and agreed on a car on the 7th of December. I asked my friend on that day to speak with select and use my £540 and he give me the money as they are dead set on not helping me. They flat up refused to do this and would not help me. Considering the business I’ve given them over the years personally and with friends this is a very very sharp way to operate. Additionally, I never received a penny from Select for recommendation for my 2 friends and wife which was promised to me time after time after time. I know this is a long post but buyers beware. These are a sharp and aggressive company, who are unwilling to help long standing customers.