When I wanted to stop or delay an auto shipment, I can't even find a representative to talk to. The person who answered the phone promised to have someone call me, twice, and they NEVER returned my calls. The products were shipped while I was out of town. The weather in Vegas, NV, where I live, is almost 110 F degrees. It was delivered under that situation and was sitting in my mailbox for half a day until I texted someone to pick it up. I will never buy from them directly again. If I ever need the product, I would get it from Amazon. Bad customer service!!! P.S. I am revising the review from one star to four because the customer service emailed me after the review, and tried to amend the situation by refunding me the cost. I am good with them. At least they stand by their service and follow up with the review. I will continue to order products of Salt Wrap.