Communication has been poor. The seller's solicitors sent them everything they needed including a draft contract a week ago. They pocketed a £300 none refundable fee and ignored any correspondence sent to them, they've raised no queries and haven't given an estimated time to do so. They don't have a complaints team which seems unprofessional. Xyz law is not on the Nationwide panel. "The welcome pack will be sent to you within 48 hours of instructing as we need to run your Anti money Laundering checks first." (96 hrs ago). They flagged this review on Trustpilot for bullying.