I purchased an iPhone 14 Pro Max from this company in mid-March and they did not ship this out within an appropriate timeframe. After ten days I emailed they asking how they were with the delivery of the phone and they emailed back stating that “they are experiencing a slight delay with orders” and that my “estimated delivery time frame is latest mid next week”. I asked them for a refund and they stated that it would take up to ten working days for the refund to take place. It has now been over fifteen working days and I have not received a refund. Even having asked them about the failure of a refund they have ignored my email. It has now been exactly a month since my original payment and still no sign of refund of over £600. It is clear that they email back quickly when it comes to things which benefit them but they are unresponsive when they are asked difficult questions regarding dates and lack of refunds. They don’t pick up their phones and it is clear that they are thieves who want to pocket your money with no guarantee of delivering the phone you paid for or the refund for the said purchase. Avoid this company and go to another provider for any purchases.