Amelia Custodio, Tour guide Trip to Portugal, Oct 3-13, 2022 We want to extend our deep appreciation for our marvelous tour guide, Amelia Custodio, who led our recent trip to Portugal on Oct 3-13, 2022. Our tour to Portugal exceeded our expectations, thanks to Amelia who made this trip an unforgettable experience. She demonstrated leadership skills. Within the short time of our arrival,  Amelia established the rules which created a positive atmosphere and made everyone of the the group feel very welcome. To every site which was mentioned in the Smartours daily excursion, Amelia provided a thorough historical and cultural background of the site which enriched our knowledge and experience. She also emphasized the importance of being on time and requested that all members of the tour be punctual. She was extremely sensitive to the needs of each individual. For example, if someone didn’t feel well,  she offered to help. If someone had special dietary needs, Amelia made arrangements with the restaurant to satisfy the traveler’s dietary needs. Although, the group was heterogeneous in terms of age and ability, Amelia made everyone feel comfortable and motivated.