SSE have been absolutely diabolical and I would urge anyone to avoid. I moved in to my new house in January and wanted to switch my energy from pay as you go meter to a standard direct debit tariff. 3 times now over a period of 4 months they have told me it would be switched over and it hasn’t been and nobody has offered me an explanation as to why. I have also waited in all day for an engineer to supposedly come out who never showed up. I have put multiple complaints in and yet nothing has been resolved. On two occasions I have been told a manager will ring me back and nobody ever has. Customer service is the worst I have ever known. I will be switching energy companies ASAP.