Our first print run was a great, easy process and the product was excellent. Our next order however was faulty - the black ink was grey which looks awful when you're putting the labels on black items (plus I ordered/proofed black!). We returned the labels, as instructed, and have since had to raise multiple support tickets as we still haven't received replacements. A month ago we were told that the material was delayed, then, we were told two weeks ago that the replacement print would be completed "today" - As I write this, we're still not in receipt of the replacements. The support ticket option has been removed from the client area. To contact them now, you have to have placed an order, but despite us placing multiple orders, we're unable to contact them - there is no option in "messages"! The phone line is constantly "busy" - it never rings. Due to being unable to contact them for a resolution (Sorry Stickythings, but I have tried every way), we have been forced to file a chargeback with our credit card provider just to get our money back and order somewhere else. I'm gutted because after our first order, I was impressed and was happy to finally find a supplier we could use regularly but now feel out of options. After reading other reviews I suspect Stickythings will respond to tell me it's my fault but I genuinely don't know what to do. Would love to have gotten this resolved but there simply is no way of contacting them!