FALSE/NO ADVERTISING OF UNABLE TO SELL I bought two tickets for Nine Inch Nails at the Eden Project playing June 17th. I was no longer able to attend the event due to the cost of living and petrol price increases meaning it is was not financially possible. I tried within the AXS App and Desktop to transfer/sell these tickets but could not see an option. When I purchased these tickets I did not see a warning I could not resell these tickets. I have went via Live Chat (which took over an hour to be dealt with waiting) and it was stated I cannot get a refund nor sell these tickets. On AXS website on February 18th when purchasing these tickets I saw no warning about not being able to refund nor resell these tickets. I then went through the customer journey again to purchase the tickets (May 31st) and saw no warning about this (even on the FAQ page linked) I have dated screenshots of this as evidence. They then tried to fob me off saying a pop-up existed, when I asked when this had been implemented into the customer journey I had no response. I suspect they knew from the high level of complaints about not being able to sell or even TRANSFER tickers they introduced this warning LATE into the journey. They could have proved when they implemented it as it is dated within their Tag Management system. I lost out £145. AVOID.