With purchase of this DKN XC-170i cross trainer from sweatbands I entered into neverending course of work and repairs on in order to be able to keep using this machine. One consultation I had with a mechanical engineer leads me to believe that this machine was not properly calculated, due to a number of elements that failed (14 out of 16 metal elements failed within first 12 months!) I had to get these elements custom made due to lack of help from the manufacturer and UK seller (ICON!). To top this off, I specifically asked adviser from sweatbands to advise well built equipment so I can keep using it rather than keep repairing it! I got exact opposite of what I had asked for! So, I am never ever using sweatbands, ICON UK nor anything produced by DKN. Poor opinions of these companies on trust pilot are 100% true.