If you have to book with them do NOT take out UK holiday cancellation insurance with Sykes , it is a complete waste of money , not worth the paper it’s written on . The Sykes advisers are not trained to explain how pre existing conditions such as hypertension (raised or high blood pressure ) will affect your claim . Even if it is controlled and absolutely nothing to do with why you are cancelling you will not be refunded by the insurance company. I had a lower back injury and the pain was too bad for me to travel to Wales by car , so I thought I’d get my money back but no . The upselling of insurance is purely to make more money out of the customer and my advice would be , don’t take it out , in fact don’t uses Sykes .