Horrid organization, absolute trash service and what a bunch of scammers. I booked a place based on the description provided, primarily the location. I checked the advertised location with Google maps and found there was no building of any kind there. Sykes refuses to give you the actual location until just before your visit. I contacted Sykes and after repeated attempts was told the cottage is actually four miles from the advertised location. I told them this was unacceptable, and they cut me off from communicating further. I disputed the charge with my credit card company and now Sykes claims I never contacted them but somehow the owner mysteriously cancelled the booking. However Sykes insists I owe them because they have a no cancellation policy. So they lied about the location, lied about me contacting them, and still think I owe them. If you order a gold necklace and you get a tin can would you accept a no return policy? That’s called fraud and guess what Sykes, that is a crime.