This company provides the worst service Iv ever the the miss foot tube of dealing with. Such simple tasks become your long waits whilst a waste of a customer service absent says “I’ll be right back in just going to check something”. My flights got cancelled which is not their fault, so I called them up a and after about an hour of waiting they said I have to call the flight company. Really annoying but hey it’s their “policy” I guess. Called the flight company and they said not a problem and a refund for the flights are in the way. But wait… not to me! The refund is going to teletext!!!!!!! GREATTTT!!!! So I call up teletext and let them know and they said I will have to wait 14 days after my departure date before I get the flight refund. 1 MONTH after my departure date is till haven’t got the refund!!! I call them up after an hour of waiting and I go through a horrid cycle of trying to get them on the phone and stay on the phone and explain what the issue is. Iv heated everything from there flights was not cancelled to returns are not apart of their policy. Absolutely laughable!!! Never use these guys I’m still fighting to get my flight refund and it looks like they got it and are now just refusing to send it back to me. Please guys never use!!!!!