Box arrived very damaged, asked for an exchange this is a gift, not risking compromise to family, was told no. Tried to return for refund, was told I'd have to pay for shipping. Not happy at all, will not order from this company again! Next step is filing complaint with PayPal for refund! In response: This was a gift order, as I said in my email when asking for an exchange, if I wouldn't risk it myself, I wouldn't risk my families health if there was even the slightest bit of compromise. The box was obviously banged and shifted a lot by the damage and openings. All I wanted was an exchange. Family happy I didn't chance it! Happy with my decision not to risk it. Unhappy your company wouldn't exchange! Lost possible future customers...