I recently placed an order via the Pi-Hut website and was just about to complete the purchase via PayPal when I decided to quickly check the price of another item in a separate browser window - deciding that it was too expensive for what it was - I proceeded to continue the PayPal payment - unfortunately I had added the item to my basket in the other browser window and when I committed to the Paypal payment it combined both. realising the mistake and not wanting to have to go through the whole unnecessary returns process I sent a support email immediately. This was not answered to around 4 hours later when I was told the item had been dispatched and would have to return it - As someone who has a family member in their home that is shielding, I cannot take the risk of visiting a Post Office unnecessarily. While I appreciate that before the pandemic it was a sign of quality for PiHut to quickly dispatch items - little thought has been given to the plight of people who cannot return items but gave plenty of notice of cancellation before despatch. I am now stuck with an item that I do need and I am financially out of pocket. I do not expect PiHut to do anything about it - I just ask that in the current environment should you not be giving people ample opportunity to cancel so that they do not need to visit a public place unnecessarily?