Had I realized I ordered this from a UK company, I would never have done so. Their replacement policy states I shouldn't even raise a claim for a lost package until 25+ working days have passed since the expected due date. Well for starters, I have no tracking information provided, so that isn't an option. I just needed a rPi Zero W, a $10 item normally speaking; Amazon was offering it for $20 in 2 days, I thought I'd just save some money and order from PiHut, saved like $3, figured it was 3-5 day shipping. After 2 weeks of not receiving my package, my project still needed to be finished so I had to succumb to ordering one from Amazon anyways. It has been 30 days since I ordered it, and have still yet to receive it. I wanted to raise a ticket, however; 1) They ask I wait 25+ working days before doing so, which feels way too long, even for international shipping during the pandemic. Those expectations were not set during the purchase process, and I didn't discover this until 2 weeks after it had shipped, and 2) The website is a bit of a run around trying to find where I can raise the ticket at in the first place. The product, wherever it is, I'm sure works fine. If I can edit this review once I receive it, I'll happily report on the actual products working nature, however, I don't think anyone is here, reading a review, questioning the workings of the pi unit itself.