I purchased a comforter and a comforter cover for my son for a Hanukkah gift and had it sent to him. He liked the comforter but decided to return the comforter cover. When he initiated the return on 12/22 (14 days after receiving the items) he was told that he could not return the item because it was outside of their return policy window which is 14 days. The item was delivered on 12/7 at 5:49pm to the front door of his apartment building and he picked it up the next day on 12/8. In addition to this Woolroom had extended their HOLIDAY return policy through January 15th to accommodate Holiday purchases made after 12/8. Our purchase was made on 12/5 to allow for delivery time because Hanukkah began on 12/7. It would seem that a Holiday return policy would at very least include the holidays of all major religions which are observed at this time of year. After a long and fruitless email exchange, I finally spoke with Rosie Green, head manager of customer service at the company headquarters in Chicago. She refused to acknowledge that Woolroom’s Holiday return policy was discriminatory or that the standard return window of 14 days had been met based on my son’s receipt of the package on 12/8. Ms. Green told me that the Holiday return policy had been based on market research and did not purposefully exclude any particular religion. I suggested that the research was necessarily biased based on its failure to include Hanukkah within the window of holiday gift purchases. This failure can only be seen as a systemic prejudice within the company’s marketing department. I found it shocking that considering the dates and details of the gift purchase, no accommodation was made to remedy the situation.