JAMES GUNNING
First may I say that the review is only regarding delivery. Ordered my mattress with woolroom .Got conformation then another email saying mattress protector would arrive via Dpd .That arrived with usual tracking and everything ok. Then things went downhill. Got email from Keen and Able asking me to click on a link to choose a delivery date .I did that and chose the earliest one otherwise I would have had to wait 2 weeks. Unfortunately I got no other correspondence by email or phone from Keen and Able to confirm my date and 4 hour delivery slot. Thought I was supposed to get a text or call the evening before to confirm this .Alas nothing. My delivery was on a Sunday so no way of getting in touch to find out if drivers were coming .My friend came round on Sunday to remove the old mattress but had to leave without it. Did not want to be without a mattress for at least another 2 weeks . At 4.30pm 2 rings on my mobile .Was just going to call back to see if that was the drivers then my doorbell went. Mattress was delivered .Told delivery men I was not happy and they confirmed i should have had a call or email. Delivery men then called again at 06.08 pm to say I had the wrong mattress . I should have had the superking size mattress .I explained that I did not order the superking size mattress and that they had put the mattress on my bed . I dont have a superking size bed. and did not order one. After eventually convincing them I had the right one they hung up. Old mattress now sitting in my hall until my friend can make another trip to pick it up. It is not that difficult to keep anyone informed of delivery either by phone or email . Very frustrating and extremely disappointing
10 months ago
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woolroom has a 4.79 average rating from 4,755 reviews

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