First let me say I was happy with how fast I received my goggles. Website said would take much longer than it did. Great job. Unfortunately, the goggles leak no matter how I adjust them and hurt my eyes. On Friday morning, the 6th, I put in a "help" request AND sent an email to customer service. I have received no indication that my requests for assistance had even been received. Other email type customer services usually send you an email confirming receipt of your inquiry. Today is Monday, nothing...tried calling the customer service number which is only available from 1-5 p.m., est. Got voicemail saying to leave a message. Did so. Would like to hear from someone at the company regarding my issue. I don't think it unreasonable to at least receive some confirmation that my issue would at least be looked at sometime in the near future . :(