I don't believe that Thomas Sanderson ever intended to deliver the shutters I ordered, it's an awkward shaped window and think they just wanted to take my money and hold it for as long as possible. Salesman took my 50% deposit in May and said we should be able to get them installed in September - couldn't seem to get a survey done (first guy told me he'd been fired), finally did and was then given a new installation date of November 1st. Call in August to say he'd retired but hope that won't delay anything. Then a call in September to tell me actually they haven't even ordered the shutters yet and can't understand the measurements from either of the first Thomas Sanderson employees who had come out and would need to arrange another survey and that would mean shutters wouldn't be installed until at least Feb the next year maybe later.......after waiting weeks for that survey to be arranged and hearing nothing I realise they really just don't want to provide me with shutters and cancel in early October. Thought that was the end of it - but just received another call and email to day 'unfortunately my installation won't be happening today but will soon" Worse customer service I've ever received, no one seems to know what anyone else is doing. I'd suggest avoiding at all costs.