DON’T ORDER. WORST CUSTOMER EXPERIENCE EVER! Absolutely the worst customer experience ever! And I’ve made the mistake of going back for more! Back in September last year we fitted shutters and blinds to half the house. Let down on the day. Nobody arrived. No call. Had to fight for days to get heard and got the area manager to come and fit them a couple of weeks later in the end. The installers were fantastic and pleased with the products but terrible service from head office. Was told it wasn’t normal. Stupidly we went back to finish off the house. Wish I’d never ever heard of Thomas Sanderson. Yet again having spent another £3k I’ve been let down. The installer called to explain. Not his fault. But absolutely no other installers in the area. No support for him. Head office couldn’t give a monkeys. No call back within 48 hrs as promised. Shouldn’t even have to wait 48 hrs anyway to have somebody apologise and rebook. Shocking. Supposedly a nationwide reputable firm. They are a Mickey Mouse operation. Steer clear. Do yourselves a favour. Not impressed. Still waiting to know when they plan on fitting my shutters and blinds. All I want is a date. And an apology would be a good start. Amateurs. Still waiting for them to sort it out!