If you're thinking of buying expensive shutters, go elsewhere. Very poor after care. Initially we were happy with the shutters that were installed due to the quality of the build. However, due to circumstances beyond our control we've had to replace the windows in our home. Thomas Sanderson were not helpful in the slightest. Other firms that I have spoken to offer take down and replacement services to prevent damage to the shutters, not Thomas Sanderson who instructed me to use a third party (who they had no recommendations). On attempt to remove them, we had to leave the frames in place (after removing all the innards) as they were so tightly glued it would be not possible to remove without damage. I called up and asked if it were possible to purchase new frames (as apparently they build everything "Bespoke") but they were not interested and would only sell me entirely new shutters. Their after care service is quite frankly shocking and I would not have spent thousands of pounds on their products had I known how poorly they treat their customers.