I would not have even given this Company one star had it not been the only way to write a complaint. We had the whole house fitted with shutters (18 windows) around 10+ years ago. Some of the installation workmanship could have been better but was acceptable. My gripe is that a visitor has accidentally broken one of the shutters. Having telephoned TS I was told that they would be able to repair it and as I expected I would need to pay for it. Having heard nothing I phoned today to be told that I had been given incorrect information and even though I was prepared to pay for it their policy is not to do this. When I asked to speak to a team manager I was told that there was no point as they would reiterate what I had been told. I would NEVER recommend TS again and my advice to anyone thinking of installing shutters is STAY CLEAR OF THEM.