Easy to chose and order from beginning to end. The guy measuring and going through my options was thoughtful and knowledgeable - he kept me up to date with his ETA. Pricing was explained and measurements were accurate so that Adrian Boardmant could put the blinds up quickly. All debris was cleared away. The roof blinds look great and hide the rather tired (awful) roof that came with the ancient conservatory perfectly. Having these has made a HUGE difference to blocking the heat in my conservatory. Very happy bunny. I am truly surprised by the bad reviews - I had completely the opposite experience.