I have booked sixteen trips through TourRadar and was perfectly happy every time . The customer service is awesome and is certainly the best I have ever encountered. The responses are almost immediate and meaningful. The follow up is meticulous and I have never had to chase anything up . TourRadar does all the liaison with the tour operators and it seems they get answers quickly where I would have had to push and wait . Its fantastic for me I can ask a question before I go to bed in Australia and wake up to have the accurate reply waiting for me in the morning . The team operate around the clock and there is no question of having to wait for the person who has been handling the file to be on duty. Its seamless, Yet despite being so efficient every member of the team communicates in a genuinely friendly manner. Its real and speaks volumes about the operating principles of TourRadar, So having selected a trip it would be crazy to deal with the tour operator directly as any discounts for which you are due like a loyalty bonus are obtained for you , In regard to finance , of course Tour Radar offer additional discounts so that’s another reason to book through them . I appreciate that they do not impose credit card fees and give me a reminder when balance of fees are due to be deducted, To select a group tour there is no substitute for using TourRadar. By simply inserting the region or counties that are of interest all the alternatives are listed. . This can then be filtered in so many different ways including dates, budget , special interests or particular operators . Then having narrowed the search , detailed trip notes can be downloaded and informed decisions made . Sometimes too its great just to browse for inspiration or check out bargains . I absolutely recommend TourRadar to anybody interested in booking a group tour . I wish that other companies in whatever field that I have to deal with were as efficient and customer focussed as TourRadar . Thank you so much