I booked multiple tours through TourRadar as a part of my big European OE. Out of six different tours I booked three of them weren’t booked a handled correctly, through fault of the rubbish communication between TourRadar, the tour companies and myself. My very first tour was a Contiki, which I had booked almost a year prior and was doing with a friend. I sent messages two weeks prior asking where my travel vouchers were, as my friend had received hers, but I hadn’t. I found out three days before the departure that my booking had been lost on the system and was never booked with Contiki. The tour we had booked was fully booked and I couldn’t go. They took far too long to come up with an alternative for my friend and I which meant we had to do a different trip and miss the first two nights in Amsterdam, which meant she didn’t get to see Amsterdam. Then I had booked a trip to Santorini through Santorini Experience. The tour company contacted me as they were having issues getting my boat tickets to me, in this time my Granddad passed away and asked them about whether I could get a refund so I could afford to fly home for the funeral (never confirming that I was cancelling). They said no I couldn’t so I let them know that I decided to go. They said that they had cancelled my booking. When contacting them over the next three days, I just kept being told that the office was closed, but someone will get back to me in a couple of hours. Three days later I had missed the boat because I had no tickets and was left stranded in Athens. I didn’t hear back from them until later that night, by which point was too late to do anything. I missed my Granddads funeral and didn’t get to go on the trip. The third incident was on an Expat trip up North. When I booked this trip I originally thought I would be going to Russia, by the time they sent me the info I needed I had already left NZ, I tried getting a Russian visa in other countries I was in, but was told that only residents of that country could apply. So when I was sent a link to fill out my details with Expat and clicked that o was doing the Russian bypass. This somehow never made it through to the Expat team, so when I turned up to my tour, my leader had booked me accommodation etc in Russia. After days of arguing between the two companies and myself, I was left to book EVERYTHING myself for the 4 days of my tour, that I couldn’t spend with my tour group. There was fine print in a 45 page document saying you had to let them know 45 days prior to the tour if you needed to do the bypass, however was never told this when contacting them multiple times about this, or when submitting the info with Expat. All over I will NEVER book anything again with TourRadar as my trip has been an absolute nightmare, not only did I loose my Grandfather, but I have been left stranded multiple times because of the lack of organisation, knowledge and communication. You need to get more staff and train them better!
4 years ago
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