Geek Toy Store
I have a business page with Trust pilot and can say without a doubt that they are NOT an impartial platform. My Business has been plaqued with fake reviews on Trust Pilot and after providing evidence that the reviews are fake or unjust, Trustpilot has refused to remove them. However, they have taken it upon themselves to remove all the 3,4 and 5 Star reviews that customers have been leaving and then stop responding to emails asking for reviews to be put back in place. Trust Pilots system is geared towards forcing businesses into paying for their services and as a result, any reviews left for any company should not be trusted. The fact that they refuse to remove negative reviews, but have no problem removing positive reviews has a terrible effect on a business when customers are looking for company reviews. I have contacted Trustpilot several times to resolve the issues on my businesses page and have had to wait weeks for a response and then received no help at all. I have been contacted by customers leaving reviews who are still waiting for replies from Trust Pilot 2 weeks later. The service is a shambles and Trust Pilot is a fraud. They are not a review site to be trusted. And I am aware of the irony of leaving a review for them on their own website.
2 years ago
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Trustpilot has a 1.30 average rating from 1,961 reviews
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