You appear to support your clients more than the FACTS that reviewers write about your clients. The Garage Door company Southampton has been reviewed by me twice. Simply as I was unable to add to the review as the company had responded, TrustPilot are wanting to remove my review at the request of the company - I have explained this to trust pilot several times in several different formats. Perhaps you should focus on the FAKE REVIEWS How to spot a fake • Look for concrete details. Avoid reviews that provide abstract narratives about a product or customer-service experience. Give more trust to reviews that provide in‑depth descriptions of the quality of the product or service. • Avoid one-review accounts. Click on a user's profile on review websites to get an indication of which other reviews the user has written. • Beware reviews in poor English. Genuine customers may take little care with spelling and grammar, but some reviews sound as if they were translated from a foreign language. Give more credence to reviews written in well constructed and grammatically precise English. • Skip over reviews overflowing with verbs, adverbs, hyperbole and praise that contains no caveats. • Consider whether the reviewer's purchase has been confirmed. Amazon and Trustpilot have ways to confirm whether a customer who left a review for a product has indeed purchased it, but this system can be abused. I trust this information assists you