I only gave them one star, because I HAD to. We rented a car for 13 days in Florida. On the day before we were to return to Michigan, the car tire picked up a nail. It was too flat to drive any where for repair. I called Turo who contacted the owner. She wanted it brought to a shop over 80 miles away, but then finally agreed to have it towed to a shop just 10 minutes from where we were staying. The owner of the shop stated that the tire could not be repaired as there was too little tread left. In fact, he checked ALL of the tires and stated that he was surprised it was even allowed by Turo to be on the road, as all FOUR tires were dangerously worn! We were left to scramble to find a ride to the airport the following day and our last full day in Florida was ruined. Getting any sort of refund is not easy, even after providing pictures of the tread gauge. I will NEVER use them again.