I drove Uber Eats for three years and am no longer driver due to not having a vehicle. My approach to driving was all about customer service, sometimes driving back to the restaurant if the order was wrong or a drink was missing. This would be off the clock. Now that I am a customer for the first time, I ordered a McDonald's meal a couple of days ago. Firstly, the driver was 30 minutes late with my order. Secondly, the order arrived with the label not sealed and inside the handled bag was an opened bag. The handled bag was opened enough where I would not need to remove any other labels to remove the meal and drink. I was able to stick my entire arm in the bag. She delivered the meal to reception at the hotel, otherwise I would not have accepted it. I contacted Uber to get a refund or a replacement and they were not immediately available. The other thing is they refused to issue a refund, so $17.25 including the tip would not be refunded. I will never order food from them again, and I urge you to inspect your meals, especially if the driver is 30 minutes late