Anonymous
WORST CUSTOMER SERVICE EVER!! I have ordered through ubereats, skip the dishes and just eat many times. However, a good business is not defined by what they do but how they treat their customers. I had ordered food from a burger company in Toronto through ubereats. The ubereats driver arrived 15 minutes late. Then she gave us the wrong order. Thankfully I noticed that and informed her right away because the order she provided had food that I was allergic too. The ubereats driver compared the order to what she was told and said it was accurate. Then we called the restaurant with the ubereats driver there. The restaurant said we are responsible to call the ubereats customer service for them to send another driver to retrieve our food for delivery. Now its 30 minutes after our food was supposed to arrive and I call ubereats and they say they can's do anything and we must contact the restaurant (lady was very rude). We call the restaurant saying they can't do anything so they will call ubereats. They don't get back to us for 20 min. Then the restaurant is like we close in 3 minutes so we can't do anything for you since your order has been cancelled (by ubereats). I call ubereats back as they are liable for this mistake in delivery and the representative said he can't do anything and he will try to give the phone to a manager. He gives the phone to the same girl ( I think) and once again this is 2 hours after my food is supposed to be delivered where they are not willing to talk to me or do anything to get me new food. I ended up ordering from Skip the dishes as a result of this. THEY HAVE AWFUL customer service and DO NOT take any initiative for mistakes they make. THEY WASTE YOUR TIME AND MONEY!! DO NOT ORDER WITH THEM!!
5 years ago
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UberEATS has a 1.1 average rating from 6,228 reviews

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