Amazingly bad. I have been ordering meals delivered for 30 years with different restaurants and never in my wildest dreams did I ever have an experience like Uber eats. I ordered a burger and fries from 5 guys which are like a 5-minute drive from my house. I was given a 30-minute wait time which was fine. After 45 minutes of waiting, I get a call from a guy who could barely speak English. I think they use a call center in another country to handle customer service. Well, he told me that the driver had been trying to find my house for 10 minutes. I asked him what address had the driver gone to since he was not outside my house. He gave me the restaurants address. I informed the representative that the address he gave me was for the restaurant and not my house. He could not provide me with the delivery address. So then he said he would ask the driver if he still wanted to deliver my meal. After about half, a second he claimed driver no longer wanted to deliver my meal. Then he said he would check to see if any other drivers are available to deliver my meal again after 1 second he says no one is available to deliver. He then said, in this case, I will cancel your order and quickly hung up the phone on me. I was surprised beyond belief I have never had a person from a call center located somewhere in Asia cancel a food delivery order. Uber eats wins for the worst food delivery service system ever created in the history of the world. This was the first time and the last time I will ever use them.
5 years ago
UberEATS has a
1.1
average rating
from
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